Title: Senior Analyst
Department: Contact Center Operations
Reports to: VP of Contact Center Operations
Location: Remote
Travel: None
Type: Full Time, Contract
About Realdefense:
Los Angeles based Realdefense develops and markets consumer and small business privacy, security and productivity software and services.
About the Opportunity:
Join Realdefense as a Senior Analyst – Contact Center Operations, and play a pivotal role in driving the success of our sales and customer experience initiatives. As part of our dynamic team, you'll leverage advanced analytics and workforce management tools to provide actionable insights that support our contact center operations in achieving their goals.
Key Responsibilities:
Develop and execute the roadmap for information delivery and management within the Contact Center Operations, focusing on reporting design, development, and analytics technology.
Utilize advanced analytics and workforce management tools to forecast demand, optimize staffing levels, and ensure optimal resource allocation.
Generate actionable insights from data analysis to inform decision-making and drive continuous improvement initiatives across contact center operations.
Establish and maintain effective communication channels with cross-functional teams to ensure alignment and collaboration in achieving sales and customer experience goals.
Qualifications & Experience:
Minimum 4 years in a Business Analytics role supporting Sales or Service Contact Centers.
Exceptional analytical skills, solid mathematics, and problem-solving backgrounds.
Proficiency in Microsoft Suite, Google Workspace, and Analytics/WFM technology.
Sound decision-making skills with a results-driven sense of urgency.
Proactive, self-directed, and highly adaptable leadership contributor.
Proficiency with Domo is a plus but not required; experience with various BA/BI technologies is beneficial.
Hourly Range: $16.00-$20.00
Posted On: July 10, 2024 19:57 UTC
Category: Data Analytics
Skills:Microsoft Excel, Data Analysis, SQL, Google Analytics, Data Visualization, Data Mining, Statistics, Database, Business Intelligence, Data Modeling
Skills: Microsoft Excel, Data Analysis, SQL, Google Analytics, Data Visualization, Data Mining, Statistics, Database, Business Intelligence, Data Modeling
Country: United States
click to apply
Source link
Leave a Reply